We are happy to refund or exchange any product*† returned within 7 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.
†Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, gift vouchers, gift cards and opened mattresses. If any items are returned that were part of a multi buy promotion, all items must be returned.
All items can be returned to us directly at:
Coolkidz.lk Customer Care Team
Bernard Botegue Business Park,
106/4 2nd Floor, Dutugemunu Street, <Kohuwela, Dehiwela.
Tel: 0777 244 211
Should you require an unwanted item to be collected this can be arranged by calling 0777 244 211, please note that a standard delivery charge will be incurred dependent on location of collection.
If you need advice before you return an item please ring us on 0777 244 211. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.
If you live overseas please phone our Customer Care Team in the Sri Lanka on +94 777 244 211, Monday to Saturday, 8am to 8pm, Sundays 9am to 5pm.