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FAQ's

What is Coolkidz.lk?
Coolkidz is Sri Lanka's biggest online store for baby, kids and mom to be products. We cater to the needs of our buyers (mothers buying for their kids) right from before the kid is born upto her/his early teens. 

What is the benefit of using buying from Coolkidz?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in Sri Lanka combined with best possible service and timely delivery of products at your doorstep. 

Where are the offices of Coolkidzlocated?
Currently our office is in Colombo where our warehouse is also located. All the orders are shipped centrally from Colombo. 

What products does Coolkidzsell?
We sell products of all the leading brands in baby and kids products across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and back to school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.


How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order. 

How do I check my order status?
We will deliver the order on the same working day if order is placed before 1.00pm to Col 1 -15 and selected areas. Other areas delivery will be 2 to 3 working days, sometimes even faster whenever we can. If you need to check the exact status of the order you can call our customer care number on 0777 244 211 or contact us through our Contact Us page. You can get full details of our delivery from http://www.coolkidz.lk/delivery_methods. 

Is it safe to use my Credit Card Online at Coolkidz.lk?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards. All your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure. 

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or cash) within 10 working days. You are at your right to either cancel the order or get a full refund or wait for the item to come back in stock which we will deliver to you, the choice is completely yours.

Are there any other hidden charges?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged put into a box or an envelope. The box is sealed well ensuring a safe delivery to your doorstep. 

Do you'll deliver products outside Sri Lanka?
We do not ship products outside Sri Lanka but the site is accessible to all and we do take orders from around the world provided the shipping address is in Sri Lanka. 

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain account details. 

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 2 to 3 business days (business days exclude Saturdays, Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through courier and may take up to 10 days depending on the location. But we always try and deliver at the earliest and sometimes the next day!

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. 

Who pays for the shipping charges?
We provide Free Shipping on all Colombo 1 -15 Orders of Rs. 3000 and above. For Orders below Rs. 3000, shipping charges will apply to all parts of the country. Please see our Delivery methods page to see full details.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
 

What is your Return Policy?
We are happy to refund or exchange any product* returned within 7 days of purchase, as long as it is returned in its original state, unused and in original packaging. Conditions apply, please refer our Returns Policy page for more details

Easy Return Policy
In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount. Coolkidz.lk does not allow returns on the following

  • Used Merchandise
  • Personal Products which includes Diapers, wipes, creams, breast pumps etc.
  • Food Products
  • CDs, DVDs and Blu Rays

What options do I have while making payment? 
We accept payments by debit or credit card and also through Net Banking. 

Credit Cards - We accept VISA AND MASTER Credit Cards

Payment on Delivery - If you are not comfortable while making online payment use can use our POD payment option to place your order with us, In this case you pay with your credit or debit to the courier person while accepting the goods. POD payments would be accepted for orders with minimum invoice value of Rs 500/-. Once the order is placed our customer care team will call and verify the details, and once the verification is complete we will dispatch your order. Please note Payment on delivery is currently only available for Colombo 1 – 15, Battaramulla, Boralesgamuwa, Dehiwela, Maharagama, Malabe, Mount Lavinia, Nawala, Navinna, Pepiliyana, Pellawatte, Nugegoda, Kohuwela Ratmalana, Rajagiriya and Thalawathugoda

Cash On Delivery (C-o-D)– If you are not comfortable while making online payment use can use our COD payment option to place your order with us, In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 10000/-. Once the order is placed our customer care team will call and verify the details, and once the verification is complete we will dispatch your order. Please note Cash on delivery is currently only available for Colombo 1 – 15, Battaramulla, Boralesgamuwa, Dehiwela, Maharagama, Malabe, Mount Lavinia, Nawala, Navinna, Pepiliyana, Pellawatte, Nugegoda, Kohuwela Ratmalana, Rajagiriya and Thalawathugoda

Ez Cash

Step 1 : Dial #111*5#
Step 2 : Enter Customer PIN Number
Step 3 : Enter 0773257207
Step 4 : Enter The Amount
Step 5 : SMS Confirmation

Bank Transfer

oCommercial Bank 

oAccount Name - Kiddies and Toys International (Pvt) Ltd

oAccount Number – 1107206401

oBranch – Kollupitiya

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